I have just placed an order. How do I cancel the same?
Please get in touch with our Customer Careto get your order cancelled.
In cases where the order has not been shipped, the same will be cancelled immediately. In cases where the order has already been shipped, please do not accept the shipment when it arrives. Filay Dent will process the cancellation based on your communication with customer care.
What are the cancellation charges?
Orders generally get shipped within 1-2 days. Shipping could be initiated as early as an hour within the order time.
In cases where the cancellation request reaches us before the shipping gets initiated, there will be no cancellation charges. In cases where shipping has been initiated, a cancellation charge of Rs 50 shall apply.
How will I get the refunds for my cancelled orders?
In cases of post-paid (Cash-on-Delivery or Credit) orders, the cancellation charge if any, would apply on your next purchase.
In cases of pre-paid orders (online payments), on cancellation, your remaining amount will get refunded to you through the same payment mode which you had used for the transaction.
When will I get the refunds for my cancelled orders?
In case of non-shipped orders, the refund will be processed, on confirmation of cancellation by the Customer Support team.
In cases of orders which have already been shipped, cancellation gets confirmed once the products are received back at Filaydent’s office. On confirmation of the same, the refund will get processed.
What do I do if I get my shipment in damaged condition?
Filay Dent takes utmost care in packing your orders and uses reliable logistics partners to carry your shipments. But, in the rare instance of a damaged shipment, please do not accept the delivery of the same.
Immediately on declining the delivery, please contact our customer care and inform about the same. Filay Den Support team will help you in finding an alternate solution – shipping of a replacement or cancellation of the order.
How does the returns process work?
In case you want to return a product, please contact our customer care to initiate the returns process.
After validating the return request, the Filay Dent Support team will help you in scheduling a pick-up for the returned product, from your place. In cases where the return shipment cannot be facilitated by Filay Dent, you may be asked to ship the product to our address directly.
Can I cancel/return only a part of my order?
Yes, it is possible to cancel/return only a part of your order. Please get in touch with our customer care to initiate a partial cancellation/return request.
When will I get my refunds, in case of returned products?
Filay Dent Support team will confirm the acceptance of your returns, on receiving the products back at Filay Dent’s office.
On confirmation of the same, your refund will be processed. The refund amount shall be paid back to you through the same payment mode, which you had used for making the payment. The same will be processed within 7-10 days from the date of refund confirmation.